Company Response Review Report Review
Misleading company

Lisa Aldridge Submitted this review about Sonic Auto Transportation
Review made Live: 7/15/2021 11:32:00 PM
Was really happy at first how well they communicated, but as it got closer to our move date I realized they weren’t giving me very many details. The day before we were about to ship my car they said that it would be $350 more than the original contract we had signed. Leaving me with no time to find a different driver. Was so disappointed how this was handled.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
900
Quote or Order Cost:
$1250

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 7/16/2021 2:22:00 PM
Dear Lisa, We apologize for the last-minute price change. Unfortunately, the price does change depending on a road situation, weather conditions and driver's preferences. We are so sorry to let you down and very grateful for being such a patient customer. We will definitely look into it to be able to resolve this issue. Thank you!