Company Response Review Report Review
Complete bait and switch

Jason Submitted this review about Sonic Auto Transportation
Review made Live: 4/23/2021 11:00:00 AM
Shipped my car with them from San Diego to Chicago. Was quoted $900 for the service. Three days before I was due to move out of California they call saying they could only get a driver for $1100 and that they wouldn't be able to pick up until Saturday when I expressly stated I needed the car picked up on Friday since we were leaving that Saturday. They said that they would call the driver and see what they could do. Managed to get to on the day I originally requested (wow, thanks a lot!) but the price was still going to be $200 more than I was quoted. They had me pinned down essentially since it was too late to schedule with another service at that point. Please don't do business with them at all. Complete rip off!
Shipment Details
Origin:
San Diego, California 92115
Pickup:
On Time
Destination:
Glenview, Illinois 60025
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46437-EH
Quote or Order Cost:
$1100

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 4/23/2021 4:34:00 PM
Dear Jason, We deeply apologize for the inconvenience with your order. Your shipping agent Amanda was working hard to assign you the driver, but the only one who agreed to do the job wanted more money. We appreciate your understanding that you went with this option and we will look for ways to solve this issue. Please stand by. Thank you very much!