Company Response Review Report Review
took more than 1 week to schedule carrier & past my deadline date

Rachel Submitted this review about Ship a Car Direct
Review made Live: 9/4/2017 11:20:00 AM
I understand it's a 2way street on these deals, the broker and the carrier, but I was disappointed it took more than a week to schedule a carrier. I had a very tight schedule so I knew it'd be tricky to get my car picked up on exact dates, but my car wasn't even scheduled to get picked up until a day after my deadline. Other than that frustration, the company was reliable and my car was picked up on time by the carrier, was transported safely (but was super dirty since it was in the front of the open truck) she was delivered on time as well. The carrier was excellent. Just very disappointed about how long it took and the process of actually getting the carrier scheduled.
Shipment Details
Origin State:
Wisconsin
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
589698
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/1/2017 5:27:00 AM
Unfortunately in this industry, lead time doesn't help get a carrier secured sooner. We don't guarantee dates, and always recommend having a back up plan when scheduling. Glad to hear that the rest of the shipment went smoothly!