Company Response Review Report Review
Good service but so late

Kyle Submitted this review about Ship a Car Direct
Review made Live: 7/21/2017 2:59:00 PM
Because of the 4th of July my car wasn't picked up until 2 weeks after my desired pick-up date. I understand that the holiday was probably the reason that everything got so backed up, but I had scheduled the pick-up almost a month in advance. If the company anticipated that the holiday weekend and traffic would cause such a delay, I would've appreciated a heads-up and I would have changed my plans and my desired pick-up date. I incurred hundreds of dollars in rental car charges because my car arrived 3 weeks after I needed it.
Shipment Details
Origin:
San Diego, California 92131
Pickup:
Late
Destination:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
578997
Quote or Order Cost:
$1150

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/5/2017 12:12:00 AM
Unfortunately in this industry, lead time doesn't help get a carrier secured sooner. We don't guarantee dates, and always recommend having a back up plan when scheduling. We do our best to inform everyone that shipping during the holidays will have problems. Glad to hear the carrier picked up and delivered your car safely once we were out of the holiday mess. Thank you for taking the time to share your review!