Company Response Review Report Review
Not great customer service on front end, car delivered on time.

MC Gawks Submitted this review about Ship a Car Direct
Review made Live: 1/10/2017 9:23:00 PM
Not great service on the front end. Had a hard time getting a date secured. Most of the emails I was getting seemed like automated emails. Eventually I got the date but it ended up getting changed two or right before it got picked up which interfered with my work schedule. The car arrived one day after the expected delivery date which wasnt an issue. The tool kit above the spare tire in the back was open which it wasnt when I dropped the car off but I didnt take pictures of it before so I cant know if anything was taken.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
538050
Quote or Order Cost:
$1030

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/30/2017 7:10:00 PM
We are sorry to hear about delays in the pick up and shipment of your car. Getting a carrier during the holiday seasons was indeed a bit of challenging and we are very thankful you have been very patient. Glad everything worked out in the end. Thank you for your review!