Company Response Review Report Review
Good at first...

Brian C Submitted this review about Ship a Car Direct
Review made Live: 11/26/2016 10:50:00 PM
We were initially very impressed by Ship-a-Car Direct's service. Our sales rep was prompt, knowledgeable and and helped to put our minds at ease. However, as we got closer to our move date, and we still had not secured a carrier, it became increasingly difficult for us to get in touch with our rep. We left several messages that were not returned. After we secured a carrier, we never heard from him again. We had to conduct all of the communications with the carrier, including the coordination of pickup and delivery. Perhaps it is not the broker's responsibility to coordinate the logistics when the car is in transit, but we certainly expected more assistance than we received. By the end of our experience, we felt that Ship-a-Car Direct was little more than a conduit to the central dispatch system.
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
535539
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/2/2016 6:31:00 PM
Our apologies if you could not reach your rep, we also have our 24/7 support line when our reps are not working, like evenings and weekends. Thank you for taking the time to share your feedback so we can improve our service!