Company Response Review Report Review
Good Customer Service

Yamile Submitted this review about Ship a Car Direct
Review made Live: 1/24/2016 7:13:00 PM
I have never shipped my car before so I had many concerns with the process. Matt answered my questions and responded promptly to my calls. My only dissatisfaction was the pick-up date that I requested could not be guaranteed due to the nature of the industry. Nonetheless, my car was picked up on the estimated pick-up date and then delivered one day ahead of schedule without any damages. Ship a Car direct also provided guidance on what to do during and after the shipment. Overall I was very satisfied with this company.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
474842-XK
Quote or Order Cost:
$825

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/25/2016 8:30:00 PM
Thanks for the postivie review, Yamile! It's a good point - we wish we could guarantee requested dates too. But for long distance service on a multi-vehicle carrier with several customers on a completely unique route, the timing estimates can vary depending on weather and traffic and issues with the other customers.