Company Response Review Report Review
CA to MD

Sue Submitted this review about Ship a Car Direct
Review made Live: 7/23/2015 7:31:00 PM
Since I was moving across the country, I had to ship my car earlier than when I was actually arriving, so as to minimize the amount of time I would be at my destination without a car. My car was picked up on the same day I listed the car as being available, which was a huge plus. However, due to placing a "do not deliver" notice with my car for a certain date (I didn't want it to get there before I was physically there), my car took 16 days to make it across instead of their usual 7-10 days. When it came to getting my car, the driver had a bit of bad luck and lost his transmission the afternoon it was supposed to be delivered. Being that he was stuck less than an hour away, I drove out there (after much confusion as to exactly which exit he had pulled off at) that night because every day I was without my car, I was paying for a rental vehicle (which as you can imagine, adds up pretty quick).

At any rate, I got my car safe and sound and was just thrilled to have it back so I could stop paying for a rental. Despite all of this, the customer service with Jason was great, so at the end of the day, I'm just glad I got it.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
437223-ZP
Quote or Order Cost:
$995

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/24/2015 11:08:00 PM
Thanks for your feedback, Sue! It's true that we can work around timing restrictions, but there isn't always a perfect, exact match.