Company Response Review Report Review
Disappointed..

Judy Submitted this review about Ship a Car Direct
Review made Live: 6/22/2015 2:33:00 PM
I was shipping a car to my daughter in Boston that needed to arrive on a weekend due to her moving, lack of parking and work time constraints. I informed the agent of the delivery specifics and the urgency. The car order was posted early to ensure correct delivery. While the agent was very nice, her follow-up was poor. She didn't call when promised, etc. I initiated most all of the communication. I ended up calling the company and getting a supervisor involved. The saving grace was the transportation company. The driver was great and he worked with my daughter to deliver the car to an alternate site if logistics didn't work out with her work/moving times.
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
432943-CZ
Quote or Order Cost:
$1075

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/26/2015 5:34:00 PM
Thank you for your feedback, Judy. Sorry you were disappointed in the service, but glad we matched you and your daughter with a great carrier who was timely and flexible!