Company Response Review Report Review
overall, good experience

Amy Submitted this review about Ship a Car Direct
Review made Live: 4/26/2015 10:55:00 AM
I was pleased with my experience of shipping a car through Ship A Car Direct. They were informative and friendly. While I had a good experience, it was not without a degree of stress or uncertainly, since this was a new experience and communication was not always as easy as I had hoped it would be - the only reason I've rated my experience as "good" vs. "excellent". For example, it took some initiative on my part to get and stay in touch with my assigned carrier (VNS Auto Transport). They also seemed out of the loop when I called to inquire about the status of my order (simply pickup and drop off times). So, I chose to contact drivers directly and met with more success. Meanwhile, they got the job done and my car arrived in good shape, just dirty- which is to be expected. Overall, I'm glad I decided to take this risk and ship the car.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
420431-MT
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/27/2015 7:23:00 PM
Thank you for the positive feedback, Amy! Sorry your carrier was not more proactive with communication, but good to hear your experience with the driver was better!