Company Response Review Report Review
Review

Melanie Guenzi Submitted this review about Ship a Car Direct
Review made Live: 12/26/2014 5:17:00 PM
Customer service rep Matt was very helpful and kept me updated throughout this process.
However, my car was picked up almost 2 days late and upon pickup they told me there would be another $100.00 fee since my car was packed. I was unaware of this fee prior to that. Even though my car was picked up late, it did arrive a day early.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Colorado
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
404073-UZ
Quote or Order Cost:
$825

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/26/2014 6:32:00 PM
Thank you for your feedback, Melanie! You bring up good points to know about transporting: carrier arrival estimates are estimates and subject to change (especially in winter). Also, we recommend emptying your vehicle before shipping - additional weight can accrue additional charges.