Company Response Review Report Review
Ship a car direct

Bog Glavan Submitted this review about Ship a Car Direct
Review made Live: 7/18/2014 12:41:00 AM
I feel like this company basically took my money and left me to figure things out for myself. After calling me two hours after the carrier contacted me directly did I hear from Jason. I received more generic form emails about how great they were versus personal contact. In fact I never got a call from him to update me about my shipment unless I called first and then a week after I opened the window for shipping he told me the best course was to increase the bid by $100, $1350 from WA-TX. For $200 I feel like I got ripped, I wish I had gone and called carriers directly myself, great experience with my carrier NW Express Trucking, next time I will call them myself and save $200. Picked up car tonight and never heard from Ship a Car after they sent me an email asking for $200 and I paid them. Disappointing customer service for what you pay for.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6328414497
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/18/2014 4:09:00 PM
Thank you for your feedback, Bog. Sorry to hear you were unhappy with the service, we have refunded your fee. Your move was a tough one because of the pick-up area and the size of the vehicle, and despite our efforts there weren't options that matched your preferences.