Company Response Review Report Review
Service worked

William Flesch Submitted this review about Ship a Car Direct
Review made Live: 2/12/2014 9:42:00 AM
The service was fine but somebody needs to teach the carrier how to judge time and distance. On both ends of the process, pick-up and delivery the driver was hours late from when we were told they'd arrive. I understand things happen and there are things you can't control but you need to communicate those issues to your customer. I called multiple times for updated information and was repeatedly told "he'll be there within 15 minutes" when in fact it was hours.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
349415OP
Quote or Order Cost:
$2125

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/12/2014 7:43:00 PM
Thank you for you feedback, William! You are right about timing: carriers provide estimates that can change with weather, traffic or other issues. So sorry your driver wasn't more proactive about updates - that drives us crazy too!