Company Response Review Report Review
Simple but a few hiccups

Konstantin Submitted this review about Ship a Car Direct
Review made Live: 11/15/2013 12:29:00 AM
The process was fairly painless, and they picked up and delivered my car quickly. A few things that could have made the process better:
1) Was told the day before that the car would get picked up sometime after 5 the next day (Friday) and there was really no flexibility from that point. Would have hoped for either a smaller window or more than 1 day's notice.
2) Delivery date changed a few times. It was okay b/c the person picking up the car was flexible, but could have been more of a problem.
3) Should have been clearer how the trucking company could get paid (no personal checks, for example).

Positives however, include:
1) Trucking company people seemed very decent and honest, family business.
2) Ship A Car had a helpful website that described the industry and the process.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
333136-GC
Quote or Order Cost:
$1225

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 11/15/2013 4:55:00 PM
Thanks for your feedback, Konstanin, you bring up some great points. It's always worth a mention (and available on our website, in our videos and in dispatch emails) that timing estimates do require customer flexiblity as there isn't a way to "lock in" drive times in advance. We also note in the payment methods in our terms and conditions, on our website and in the dispatch emails.