Company Response Review Report Review
Started out rough but ended well

Oscar Lopez Submitted this review about Ship a Car Direct
Review made Live: 9/18/2013 7:18:00 PM
The first transport company assigned to take my car from Texas to California was incredibly incompetent and unreliable. Initially, I tried to be flexible and work with them because they couldn't meet the pick-up date I requested. After the company changed my pick-up date three times I called Emily and she cancelled the pick-up with that company and found me one that was able to pick my car up a couple of hours after she assigned them to me. The driver (Daniel) was extremely courteous and put me at ease. He delivered my car one day later than he told me but their dispatcher contacted me to let me know why. Overall, after the first company was fired, I was happy with my experience.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
324802-DG
Quote or Order Cost:
$750

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/19/2013 11:10:00 PM
Thanks for your great feedback, Oscar! Sorry the first carrier had a delay, but glad it worked out even better with the second option!