Company Response Review Report Review
Broker great, driver only OK

Lenny Ehn Submitted this review about Ship a Car Direct
Review made Live: 6/6/2013 10:34:00 AM
I short-listed this firm based on other reviews and selected them based on their price quote. All contact was by email, and Amanda replied quickly to my questions. The videos they sent were also helpful, as this was my first time shipping a car. I had purchased a used car from an out-of-state dealer and wanted it shipped to my home.

I had a slight problem in that I was traveling at a that time, so the car could not be delivered prior to a specific date as I was not home to receive it. The driver, from DN Transport, picked up the car early and wanted to deliver it immediately, in spite of my instructions to the contrary. He eventually understood that that was not possible, and delivered the car when I had requested, but only after several phone calls and text messages. When he delivered the car, there was no damage; however, when he unloaded it, his hands were very dirty (hasn't he heard of gloves?) and he left dirty handprints on the seat, steering wheel, and headliner. These cleaned up OK, but the experience was annoying. I paid extra for an enclosed trailer, and the only damage to the car was from the driver's carelessness.

So, in summary, the experience was satisfactory, but could have been better. I shipped my old car out of state, and considered using Safe-Direct again, but received a better price quote from another firm. However, I would use them again if I need another car shipped.
Shipment Details
Origin State:
Indiana
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
304338-xx
Quote or Order Cost:
$925

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/7/2013 10:44:00 PM
Thanks for your feedback, Lenny! Sorry to hear about your driver's dirty hands and scheduling issues, we are following up on that with your carrier.