Company Response Review Report Review
Good Service

Brittany Submitted this review about Ship a Car Direct
Review made Live: 5/30/2013 7:04:00 PM
I recently went through Safe-Direct to ship my car from CA to VA. I worked with Brian and he was very helpful, aside from the times I could not reach him by phone and ended up just calling the main line to get assistance from another team member- who were all very helpful. If you want to go through a broker, I would definitely recommend this company. However, I would mostly recommend my carrier, Golden Key Express. They were phenomenal and had amazing customer service. If they are available for your move locations (they don't go to certain areas of the country), I would suggest you just book through them.

Also, my advice is this. If you use Safe-Direct (or any broker), when they assign you a carrier, look up the reviews on that specific carrier. The first carrier I was assigned had poor reviews and made me uncomfortable. I called S-D back and asked to be assigned a new carrier. I ended up with GKE and am SOO happy that I switched. S-D was very helpful and accommodating when I wanted to switch carriers.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
304549-VT
Quote or Order Cost:
$1025

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/5/2013 12:37:00 PM
Thanks for your feedback, Brittany! While we do vet out our carriers (making sure they have a current license, full insurance and are rated well within the industry) our customers always have the final say. We don't want anyone to feel uncomfortable when handing over their car.