Company Response Review Report Review
A few issues BUT Safe-Direct Stepped Up!!!

Matt Submitted this review about Ship a Car Direct
Review made Live: 4/28/2013 8:25:00 AM
First of all the experience with Brian at Safe-Direct was excellent. He was very responsive taking all my calls and answering all my questions, etc., etc. There were a couple issues with the carrier assigned but those items were out of Safe-Direct's control but they stepped up and made everything right in the end. The carrier, Xquisite out of NJ, delivered my vehicle nearly 5 hours late close to 11pm. It was dark and raining and had to be delivered to a church parking lot because I live on a dead end road. There was some wheel damage that I missed due to the delivery conditions (dark, raining, drivers wanting to leave because they had another delivery still that night, etc.). They picked up the fully detailed vehicle in daylight and didn't record any wheel damage (gouged tire and scratched rim). I didn't notice it until I got the vehicle in my fully lit garage 0.7 miles from the drop off point. I immediately contacted the carrier and even sent photos but they said too bad. You signed it was OK so tough. The owner was nicer in the way they said it but that was the end result. Brian worked with me and resolved the situation to my satisfaction. I am very pleased with the outcome and would highly recommend Safe-Direct but not Xquisite Carriers unfortunately. The owner of Xquisite was very nice but if they can't deliver without damage I certainly cannot recommend them. REMEMBER: No matter how late, dark, dirty or in a hurry the driver is take your sweet time to inspect EVERYTHING!!! I learned the hard way but thanks Safe-Direct!!!!
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
300930-PM
Quote or Order Cost:
$725

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/30/2013 4:20:00 PM
Thanks for the feedback, Matt. So sorry for the inconvenience but I'm glad we could resolve it to your satisfaction. You bring up a really imortant point: "REMEMBER: No matter how late, dark, dirty or in a hurry the driver is take your sweet time to inspect EVERYTHING!!!"