Company Response Review Report Review
Great experience with Safe-Direct, Terrible experience witht he carrier

Tai Submitted this review about Ship a Car Direct
Review made Live: 8/9/2012 8:52:00 PM
My experience with Safe-Direct was seamless. All of my calls and concerns were answered promptly by phone or email by my contact (Chris). He was knowledgeable, helpful and honest. I would recommend Safe-Direct again but I would never refer anyone to the carrier assigned to my car transport. Upon pick up, I was informed that my car would be delivered on "Thursday. . . .maybe Friday." Chris fully explained that automobile transport was not an exact science, so I was prepared for this. On Friday at 4pm when I had yet to be contacted by the carrier, I called and was told the driver was "behind" and they would call me back in one hour to let me know when the car would be delivered but I could "likely expect it on Sunday." I never received the call that evening. On Sunday at 3pm when I still had not heard from the carrier, I called their office. When I explained who I was and what I was looking for, the gentleman's response was, "he hasn't gotten there yet?!" This certainly did not put me at ease. Again, I was told I would be called back. This time I did receive that call and was told I would receive my car the next day (Monday). I did receive my car on Monday, however open communication where the carrier CONTACTS ME versus me ME CONTACTING THEM would have been extremely helpful and resulted in a better review.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
277783-QU
Quote or Order Cost:
$1025

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/13/2012 3:20:00 AM
Thanks for the feedback, Tai! So sorry to hear the carrier timing estimates were off. Please contact me again for any future car moves. 866-221-1664 www.shipacardirect.com