Company Response Review Report Review
review

Roland Submitted this review about Ship a Car Direct
Review made Live: 8/1/2012 10:31:00 AM
Safe- Direct was very helpful in helping me ship my car across the country to get to me. The price was reasonable as well. My only complaint was that, I am under the impression that the delivery driver took my car for a joy ride. Which got me really pissed because I trusted that the car will be taken care of. I had the seller take a picture of the odometer right as they picked up the car at his place. When I received the car I compared the picture to the current odometer and there was 30 extra miles added on. Now, I understand they got to unload the cars when they do deliveries, but 30 Extra Miles??!! it makes no sense. But here's the kicker when I met with the driver he was already sitting inside my car. When I confronted him about this he swears he didn't drive it. So an hour later goes by and he calls me saying that he left his bluetooth and cell charger in the car and if I could mail it back to his house. What's your stuff doing in my car in the first place? He told me he was charging it while he was waiting for me to get to there. Really guy?? You can't charge it in your own truck? Makes no sense. Maybe that could be true, but 30 extra miles though? How do you explain that? So for advice if anyone is planning to ship their car make sure you get a picture of the odometer from the seller before it ships. You never know these days.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
276536-UM
Quote or Order Cost:
$1000

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/7/2012 11:56:00 PM
Thanks for the feedback, Roland! Sorry for the frustration - sometimes drivers do have to drive vehicles directly, but we have made a note of your situation. Please contact me for any future car moves. 866-221-1664 www.shipacardirect.com