Company Response Review Report Review
Quality control

R Perry Submitted this review about Ship a Car Direct
Review made Live: 5/31/2012 8:55:00 AM
Although we had mission accomplished with the successful transport of my car, response time on the phone, lack of full and comprehensive training on the part of the broker's agent , no prompt call backs, all established a low rating for this case.
They advertise a $30 rebate for completing a survey that is not fully explained. The refund drops to $10 if you respond that you have been compensated . Checking this box (or not checking the box) determines whether your survey stays on the website 24 / 7. This not fully explained by the broker agent upon verbal contact and placement of order.

More thorough training of phone agents and full disclosure of the rebate options should be some of the areas focused upon by Safe Direct Car Shipping
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
276105-H
Quote or Order Cost:
$425

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/31/2012 7:21:00 PM
Thanks for your feedback! It was your salesperson's first week answering calls following training - sorry you were part of the learning curve. Please keep us in mind for any future car moves. 866-221-1664 www.shipacardirect.com