Dear Halyna, thank you for sharing your experience. We understand your frustration, but we would like to clarify that SGT Auto Transport acted in accordance with the terms of your signed Customer Shipping Contract. The $199 cancellation fee was not a charge for transportation services. It was a contractual cancellation fee that applied because the order was canceled before the expiration of the agreed pickup window. Your First Available Date was April 23, 2026, establishing an estimated pickup window through April 27, 2026. Term #8 of your signed agreement specifically addresses cancellation before the pickup window expires. The agreement also clearly outlines the terms regarding disputes and collections, including the potential for additional fees when a chargeback is escalated to collections. These terms were available for review and accepted when the agreement was signed. We respect your decision not to use our services again, but we believe it is important to clarify that the cancellation fee was not arbitrary or imposed after the fact. It was applied pursuant to the terms of the agreement you signed. We appreciate your feedback and encourage all customers to carefully review their transportation agreement and cancellation policy before booking.