Dear Bryan, We are sorry to hear that your experience did not meet your expectations and appreciate you taking the time to share your concerns. We understand how important timing was for this shipment, especially with your upcoming travel plans, and we regret the frustration caused by the delays and communication challenges you encountered. That said, we would like to provide some important clarification regarding the transportation process. SGT Auto Transport operates as a licensed transportation broker, and as outlined in the signed Terms and Conditions, all pickup and delivery dates are estimated and subject to factors outside of direct control, including carrier scheduling, route adjustments, traffic, weather, mechanical issues, and compliance with federal transportation regulations. Your vehicle was successfully assigned within the contracted pickup window to a licensed and insured carrier, and transportation was initiated accordingly. While we understand your frustration regarding the transit timeline and the carrier’s delays after pickup, cross-country transport schedules can occasionally shift due to logistical circumstances that arise while the vehicle is already in transit. We would also like to clarify that it is incorrect that no one from SGT attempted to contact you regarding the situation. The matter was escalated to a supervisor from our team who personally contacted you to review the circumstances, discuss the delivery concerns, and assist in coordinating the best possible resolution based on the carrier’s status and available options at the time. Additionally, our team remained actively engaged throughout the process by communicating with the carrier and providing updates through the available support channels. We sincerely apologize if the temporary phone system issues and reliance on live chat support created additional inconvenience during an already stressful situation. Regarding delivery coordination, carriers are required to arrange delivery with an authorized party present to receive and inspect the vehicle. If no party is available at the scheduled delivery time, alternate arrangements such as rescheduling or secured storage may become necessary in accordance with standard transport procedures. We understand this was not the outcome you hoped for and regret the inconvenience this created during your vacation. We appreciate your feedback, as it helps us continue reviewing carrier performance and improving the customer experience. While we recognize your dissatisfaction, we respectfully disagree with the characterization that anyone intentionally misled you, as our team worked to coordinate the shipment based on the information and carrier availability at the time of booking. We wish you the best moving forward and appreciate the opportunity to address your concerns.