Company Response Review Report Review
Absolute Nightmare

Agnes Sokol Submitted this review about SGT Auto Transport
Review made Live: 12/7/2023 2:01:00 PM
12/6: Please note that the Police are now involved as said carrier has refused to deliver my BMW in the agreed upon time frame and has stopped responding to calls -- even from SGT dispatch. Upon advice of their dispatch team I have now contacted the local authorities and the police department is trying to locate my car. I HAVE YET TO RECEIVE MY VEHICLE FROM THESE UNRELIABLE SEEMING CRIMINALS THAT SGT HIRED AS CARRIERS: CARRIER COMPANY: V&A AUTO TRANSPORTING LLC. 12/7: I was informed by Desmond from the dispatch department me that my BMW will be delivered this afternoon between 1-2pm. It is now 1:30pm and my car has NOT been delivered + I have had 0 communication from the carrier about time and location of drop off. I am documenting this FYI as this is the 5th day of delivery delays, blatant lies and miscommunication from the SGT team. SGT has done nothing to help as this horrendous carrier is holding my car hostage with police intervention. Carrier: V&A AUTO TRANSPORTING LLC. Carrier Contact: Yuli Bozo. This outsourced employee of theirs was the most rude, unprofessional and aggressive service provider I have ever dealt with and threatened to NOT DELIVER MY CAR in the agreed upon time frame when I asked him when I can expect the drop off and for a bit of consistent communication. He literally wrote word for word "well guess you don't want your car delivered (after asking for details on delivery date and time) so now you will have to wait." legitimately threatening me via text message. WHAT?! They then proceeded to NOT deliver my car in the agreed upon date and stopped answering calls, even from the SGT dispatch team. They literally held my car hostage and I was forced to contact the police (upon direct advice of the dispatch team). SGT itself did absolutely nothing to help. I blatantly told them that I felt uncomfortable and unsafe dealing with such a crazy and unhinged carrier, and they basically said, "oh well". Ummmm seriously? Is this how you take care of your customers?! Absolutely atrocious level of service. Do not use this company unless you want a crazy, aggressive, trash carrier company threatening you and yelling at you and then failing to deliver your car on the promised date and holding it hostage. Never again will I even consider using them. I would rather set my BMW on fire than deal with these people ever again! Cherry on top: when I asked how I can escalate this situation and lodge a complaint so other customers are not threatened, harassed, and made to feel incredibly uncomfortable by this particular carrier who is completely unprofessional, while also sending in direct screen shots via email to their info@ email address illustrating the situation of being yelled at and threatened by this horrid carrier word-for-word, they literally said, don't bother. WOW. Absolutely unreal. I genuinely hope that the company owner will read this and take an ounce of accountability. Having your car go missing/carrier completely ignore all communication (even from dispatch) is everyone’s worst nightmare, especially when you think you are working with a trustworthy and reputable company like SGT. This is atrociously bad customer service and by the way, the ONLY one star review I have left in years of any business. I typically rave about how wonderful service and interactions are, but this was anything but. Rude, aggressive, uneducated, threatening, unhinged overall gross carrier staff I had to deal with the entire way. Don't remember the last time I felt so turned off by anyone I am doing business with. This experience was so traumatic it warrants it, and again, the company did absolutely nothing to help. I had to get the police involved. Shameful.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
108837
Quote or Order Cost:
$1500

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 12/7/2023 10:03:00 PM
Dear Agnes, Thank you for providing us with your updated feedback. We sincerely apologize for the inconvenience you have experienced. We would like to assure you that our status update team closely monitors the order for any updates and proactively works with the carrier to ensure that we have the latest information regarding your shipment. According to our latest communication with the carrier this morning, they assured us that the delivery is currently estimated for today. Our team has already reached out to you with a voicemail and an email containing more details regarding the time frame. Our team addressed and investigated the reason for the delay with the carrier company. Unfortunately, the carrier couldn't deliver on time due to experiencing some truck issues on the way. We understand the inconvenience that the delay and the situation have caused you. However, we would like to clarify that, as stated in the terms and conditions you signed, the delivery dates are estimated, not guaranteed. Delivery dates and times can be affected by various factors such as the route, weather conditions, truck issues, as in this particular case, and others. Nevertheless, this is not in any way an excuse for the behavior of the carrier and their dispatch team. We want to assure you that the claims made against the carrier are being carefully examined and addressed so that we can prevent such situations from happening again in the future. For us, customer satisfaction and good communication always come first, and we apologize that this carrier failed in that regard. We want to assure you that appropriate action will be taken regarding the carrier company. Once again, we apologize for any inconvenience you have experienced, and we remain available to assist you in any way possible.