Terry, we sincerely apologize for the inconvenience you experienced with our service. We understand the frustration of having to pick up your car on the other side of the city, and we regret any confusion or inconvenience this may have caused. Our team is committed to providing excellent customer service, and we take your feedback seriously. We are actively investigating the issue you raised to ensure that it is addressed promptly and to prevent similar incidents in the future. We apologize for any difficulty you faced in reaching us by phone. We are actively working on improving our communication channels to reduce wait times and enhance the overall customer experience. Your feedback is invaluable in helping us identify areas for improvement. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to address and rectify the issues you've raised.