Company Response Review Report Review
Disappointed

Steven L Submitted this review about RoadRunner Auto Transport
Review made Live: 12/4/2023 1:20:00 PM
I initially chose RoadRunner Auto Transport based on a recommendation and high rating, expecting a seamless and efficient process for transporting my vehicle. Unfortunately, my experience has been far from satisfactory. The pick-up of my vehicle has been rescheduled not once, not twice, but three times on three different days with no carrier pick-up in sight. This has caused a significant inconvenience, as I had planned my schedule around the initial pick-up date provided by your company. The fact that this process has been ongoing for over a week is unacceptable, and I am appalled by the lack of professionalism and reliability demonstrated by RoadRunner Auto Transport and its affiliates. As a customer who trusted your services based on positive reviews and recommendations, I feel utterly let down. This experience has been a complete waste of time and energy, and I am left wondering why I chose your company in the first place. I want to make it clear that I will NEVER use RoadRunner Auto Transport again. There are plenty of other reputable companies in the market that prioritize customer satisfaction and uphold their commitments. I sincerely hope that my feedback serves as a wake-up call for your organization to address the issues in your scheduling and customer service processes. It is disheartening to see a company with a supposedly high rating fall so short of customer expectations. I expect a prompt full refund (since I was already charged) for the repeated rescheduling of my vehicle pick-up and no service provided. I think I have been more than understanding and patient, but that has finally run out. Thanks but no thanks.
Shipment Details
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Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
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Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 12/6/2023 4:15:00 PM
Steven, we understand that you have since been issued a refund and we sincerely apologize for the inconvenience and frustration you have experienced with us here at RoadRunner Auto Transport. We understand the importance of a seamless vehicle transport process and regret that we did not meet your expectations in this instance. First and foremost, we want to express our gratitude for bringing this matter to our attention. We take customer feedback seriously, as it helps us identify areas for improvement and make necessary changes to enhance our services. We acknowledge the repeated rescheduling of your vehicle pick-up is unacceptable, and we deeply regret the impact it has had on your schedule and overall experience. We understand the importance of reliable and timely service, and we failed to deliver on that commitment in your case. Our team is actively investigating the issues within our processes to prevent such incidents from occurring in the future. We assure you that steps are being taken to address the root cause and implement corrective measures. We recognize that trust is paramount in the auto transport industry, and we regret that we have fallen short of your expectations. We appreciate your candid feedback, and we are committed to learning from this experience to provide a better service to our customers moving forward.