Company Response Review Report Review
Terrible Company

Nicholas Submitted this review about RoadRunner Auto Transport
Review made Live: 6/24/2021 3:50:00 PM
By far the worst car transport service. To start I spoke to “Nick Pomo Roman” who promised me that my car could be picked up in a weeks time. He told me I would receive a phone call later in the week to confirm the driver. As it became closer to the promised pick up date, I called Nick to confirm the status and he never picked up or returned any of my voicemails (as I began to call each day). It became very apparent that he was screening my calls. From there I began reaching out to the customer service line which would state “we are experiencing a high volume of customers at this time” and would keep me on hold for about 5 minutes until it automatically hung up. Once I did get through, the customer service representatives were extremely disrespectful and no help at all. I noticed a trend as I began calling everyday once the date passed of the promised pick up. They would become more and more disrespectful as if I was wasting their time. Finally a week later after my promised pick up date, I received a call stating that the driver has been confirmed and that it will cost me an additional $350 due to the vehicle being in an area “not close to a highway”. This could have been identified in the original quote instead of scamming people to sign up for their service on a specific quote and then dangling the carrot in their face, with the scheduled driver and saying “oh it’ll cost you more if you really want it”. The location of the pick up never changed and they could have given me the actual quote at the very beginning. Terrible service, their website is all a lie and I highly doubt they moved all the “celebrities” that they claim on their page. I will never use this companies terrible service again and I highly recommend that you think twice before signing yourself up for the mess that I had to deal with.
Shipment Details
Origin State:
Alabama
Pickup:
Late
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R438298
Quote or Order Cost:
$1608

Car Condition
  • Vehicle was dirty
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/25/2021 10:01:00 PM
Nicholas, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Our designated sales representatives typically assist with the initial booking of your reservation, any inquiries after then are routed to our dedicated customer service line. Additionally, every carrier has their own pricing as they are owner-operators, and the cost was higher than expected. Our team will always inform you of any available options that we receive and have the option to accept or decline.