Liz, we are sorry to hear that your transport has not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Unfortunately, carriers are subject to delays due simply to the unpredictable nature of ground transportation. We apologize for sounding repetitive, however when no new status update can be provided our response is limited, it is with our customers best interest in mind to have responses to often asked questions ready to serve you as quickly and efficiently as possible.