Company Response Review Report Review
Poor customer service

Marcus Submitted this review about RoadRunner Auto Transport
Review made Live: 8/31/2020 8:08:00 PM
Very unprofessional experience with an agent from road runner upon trying to get information on booking a shipment . I’m not sure if they have direct lines or not but his number ends in x5223 . I’ve personally never booked a shipment before so I decided to shop around with different carriers to book my car & he seemed to have an attitude and problem with that & told me that he may haft to charge me more now and actually ended up hanging up on me towards the end of the conversation. I would Absolutely not recommend trusting your car with a company That attempts to raise the price and displays such poor customer service.
Shipment Details
Origin State:
Indiana
Pickup:
Never
Destination State:
Nevada
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1325
Quote or Order Cost:
$1325

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 9/1/2020 6:20:00 PM
Marcus, we strive to provide excellent customer service and regret the experience you have had with us. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requested additional fees as they had priced the available spot on their trailer higher than expected.