Review Report Review
Terrible Customer Service

Dylan C. Submitted this review about RoadRunner Auto Transport
Review made Live: 8/27/2020 9:57:00 PM
Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing training for a new AFSC) his prices were getting beat by more reputable and respectful agency. Well tonight (27 August 2020) Anthony called again but at 8:30pm (seems late right?). Anyways, he asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. From here he started prying asking questions. When I told him i was not comfortable releasing certain information he went off on a tangent. I told him to have a goodnight and hung up. Within 20 seconds of ending the call, He had another colleague call. As soon as I answered this man starting prying as well (fairly certain you could hear Anthony in the background). Kindly explained I found someone else to use and once again the man went off on a tangent. I told him as well to have a goodnight and as I was hanging up he replied "alright loser". For a "veteran owned" company acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company BEWARE!
Shipment Details
Origin:
Rapid City, South Dakota 57706
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4625618
Quote or Order Cost:
$2200