Company Response Review Report Review
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Denisse Tenore Submitted this review about RoadRunner Auto Transport
Review made Live: 8/9/2020 11:26:00 AM
I booked RR transportation service well over a month. After paying they said they would call me a day before my pick up to schedule a time window. Needless to say nobody ever came to pick up my vehicle. I tried calling at least 20 times and everyone gave me the runaround. Do yourself a favor and go with a reliable company even if it means paying the extra bucks. This has been a horrible experience!!! Now I’m fighting to get my money back and no car ????
Shipment Details
Origin State:
New Jersey
Pickup:
Early
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R 354791
Quote or Order Cost:
$989

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/11/2020 5:51:00 PM
Denisse, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website. We value your feedback and the chance we get to resolve any issues that our customers may have.