Company Response Review Report Review
HORRIFIC EXPERIENCE

MAE Submitted this review about RoadRunner Auto Transport
Review made Live: 4/26/2020 7:03:00 PM
worst Expierience we ever had! Horrible Stressful Expierience. The Anxiety it caused us was off the charts! The First Carrier that road runner hired had too many violations to come into Downtown New York City. So he cancelled and Road Runner Transportat is really a broker who hires companies to transport your vehicle, promised us they would find another company to pick up our vehicle the next day. Well that never occurred and one of had to change our airline flight which cost so much more! When RoadRunner told us they hired UKR Elite to pick up our Car from Florida to New York City. We had the money order made out to UKR Elite. Road Runner Transport told us they had no idea that UKR Elite hired out a different Company to Transport our Car. So to my surprise when our car arrived 10 O clock in New York, I go downstairs to get our car and the Driver would not accept my Money order threw it back at me and tells me that this is not him he is not UKR ELITE. When i asked his name and the name of his Company, he tells me it s none of my business. He now tells me he will only accept cash and if i didn’t pay him he was driving away. Now our car is on the carrier he got back in his Dodge Ram 4 door pick up truck that was hauling the carrier with my car on it. Now there is no name on his pick up truck. So i stood in front of the car. So he wouldn’t drive away with my car and called 911. Right before this he had the whole front of my car packed with groceries. All in plastic bags against the pedals and all over the front of the car. Thank Goodness the police came. This Man was so nasty It was like a bad nightmare. First he told police his company name was Delta than he still wasn’t giving me my car, Now Road Runner Transport is closed. So than my friend is in Florida where the car was picked up was on the phone with the police and they were helping her open a Paypal account for us to get our car. Than he went under the name of Luman Car. Where the payment was made to. Than he said he is name was Edward. He took our car off the carrier that had metal sticking up on the carrier when he took our car off of it. Than he pulls it into a spot and had my brake so hard to release. Not only did he damage my tires, he damaged my emergency brake. Plus he still wasn’t giving me the key to our car. Plus he was a big guy so he was scarey. Thank Goodness for the Police. Than the next day I had to drive to the Auto Shop which is a distance to fix my tires and Emergency brake. This was a complete Horrific Experience. I definitely would not go with Roadrunner Transport, The Stress alone was terrible. Plus you get all different representatives when you call up. Websites can be very deceiving and any Company can put up pretty pictures! HORRIBLE, HORRIBLE EXPERIENCE!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#R326807
Quote or Order Cost:
$795

Car Condition
  • Vehicle was damaged
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/27/2020 7:27:00 PM
We sincerely apologize for the issues that occurred with your shipment. We have since discontinued services with the transporter that assisted you and have rated him negatively. We work with a network of trusted carriers and regret the experience you've had. Thank you for bringing this to our attention