Company Response Review Report Review
Roadrunner Auto Transport

Jenna Submitted this review about RoadRunner Auto Transport
Review made Live: 6/13/2018 2:07:00 PM
I received a quote a week before we wanted the vehicle shipped. I was told it would ship a day before or after the requested pick up date and that I would find out a couple days before what the pickup date would be. I called 2 days before the 31st to see if there was any news. They do not pick up the phone. You have to leave a message and hope someone calls back 3 hours at the earliest to a day after the message. It ended up 6 days after my requested date that the truck shipped. In the meantime, I had every excuse as to why the shipping was delayed from there was a holiday that set things behind to you don’t have an easy route (which was contrary to what they had told me previously). The transport company that I had to deal with after Roadrunner (R&C Transport) was subpar. Thankfully the truck made it ok but there was a language barrier (they spoke Spanish and I do not) and they never called or showed up when said. Plus, the truck and trailer would not have passed a DOT inspection as there where burnt out lights and leaking hydraulic fluid all over the street. I will not use either company again. Roadrunner was the cheapest and there is a reason for that.
Shipment Details
Origin:
Peoria , Arizona
Pickup:
Late
Destination:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R228165
Quote or Order Cost:
$1221

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/18/2018 5:02:00 PM
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. Your feedback will allow us to improve our service for future customers.