Company Response
Jessica Clark from
Reindeer Auto Relocation Submitted this response.
Response Date: 6/18/2020 8:23:00 PM
Hello, Dorthea. I know Elizabeth just followed up with you but I wanted to make sure I respond to your concerns on here as well. In full transparency, the driver unfortunately picked up the wrong car. The driver simply made a mistake. It was noticed half way through his transit. The second we realized, we booked it with a new carrier to get it to you right away. We are very sorry for this inconvenience and we are more than willing to pay you our daily late fee for every day we are past the original transit window provided. As Liz stated in your call today, delivery will be tomorrow. We are truly sorry for this occurring and we will issue payment for the late delivery once delivery is confirmed. Please contact us with any additional concerns and again, we apologize for this service failure. Thank you.