Company Response Review Report Review
They ruined my clutch

Caleb Sutton Submitted this review about Reindeer Auto Relocation
Review made Live: 2/16/2018 6:28:00 PM
Clutch is almost gone now. Would love to give more stars, but they've cost me a lot of money. They actually just hire a driver to pick up the car and move it. They weren't involved in the actual moving of the car.

So why 2 stars? Pick up went smooth. Drop off was a bit weird because I had to pick it up at a guys house. Not sure of price because it was corporate move.

My clutch was ruined. I drive a sporty car and had a perfect clutch because it had just been replaced. I assumed a semi driver could handle a manual car, but I was wrong. I picked it up and immediately smelled burned clutch. Now the thing hates to get going in first and stumbles when shifting. I DID NOT have this problem before. I don't think there was joy-riding or anything, but this guy absolutely destroyed a part that's going to cost $1000+ to fix. It's a risk you take when moving cross country, but I thought I could count on him to know how to drive it. We even put in the notes that it's a MANUAL. I assumed he burned it up trying to get it on the truck and into his hilly driveway when he went home. It's terrible. Would have filed an official complaint, but there's no way to prove that HE was the one that damaged it...so I'm stuck.

Also they state to have less than 1/4 tank in the car so I had about 1/8th. When I picked it up, it was below empty and sputtered to a gas station. All in all, don't use these people unless you have an automatic or they can screen their drivers better. It was a stock clutch so there's no reason for it to be ruined. I'm sure the flywheel is burned up as well lesson learned.
Shipment Details
Origin:
Nashville, Tennessee 37211
Pickup:
On Time
Destination:
Lynnwood, Washington 98087
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1234630
Quote or Order Cost:
$0

Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 2/19/2018 1:53:00 PM
Hello, Caleb. Thank you for the feedback. I am sorry to hear you are experiencing an issue with your clutch following delivery. Yes, Reindeer Auto is a broker. This means we dont have any of our trucks or trailers, but we facilitate the transport of the vehicles. While we are a broker, we do have our own in house claims department. If you feel the damage to your clutch is new and transit related, then please call us at 1-800-548-8430 and a member of our Quality Care Department can assist you in filing a claim.