Company Response Review Report Review
2012 BMW

Larry Hesler Submitted this review about Reindeer Auto Relocation
Review made Live: 6/5/2016 2:14:00 PM
This company was hired by my husbands work to relocate two of our cars to Florida, first the idiot that came to get my car sat there and rubbed elements that had settled on my car into the paint then marked up the car like it had been through a war and back. We argued with the guy about the mark us as some was just wax, the car had to go so we felt we had no choice so we released it. The car reached Florida 10 days later with a scratch down the trunk which the driver stated if you claim damage I wont get paid, and look there is a mark noted on your trunk. We showed a picture of the car but due to a "glare" it was not obvious enough to make a claim. My Jeep is set to ship out on June 22nd. No way in hell this company is coming near my car again!!
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1171311
Quote or Order Cost:
$0

Car Condition
  • Vehicle was damaged
Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 6/6/2016 12:54:00 PM
Thank you for speaking with me today on the phone regarding your transit experience. We certainly regret your need to contact us to report a negative interaction with the carrier and the need to start a claim. However, we appreciate the feedback and are looking into our current working relationship with each driver based on your feedback. As discussed, I have emailed you our claim form and will start this process with you right away to try and rectify it. Please forward Reindeer Auto your claim documentation once available. Please feel free to call us back if you have any further questions or concerns. Thank you.