It is our policy at Reindeer to review all claims with the utmost care & consideration, and we take great pride that our overall satisfaction rating is one of the highest in the industry. We ask that any damage claim be noted at the owner delivery inspection, or within 24 hours of receiving the vehicle. That being said, after careful review of this situation, which was not communicated until 2 weeks after a damage-free delivery acceptance, we found no evidence to suggest that the damage noted was a result of carrier negligence. We regret that there is any ill will, and will continue to make it our goal to provide "real. personal. service." with every move.