Company did a decent job on the front end, picking up vehicle promptly. However, they are very poor at keeping customer in the loop. I was told the car would arrive at a certain time, took time off to be home for delivery. Car did not arrive and Red Carpet never called.
I called them and they promised to get back to me. Nada. The next morning, I placed several calls to Tim Williams. No response.
I ended up working directly with the trucking company and finally took delivery.
Finally, someone else from Red Carpet called me to apologize after car was delivered.
Very disappointing indeed.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Iowa
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5144248
Quote or Order Cost:
$585
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