The delivery itself of the vehicle was fine; although it did arrive very dirty. My issues have to do with the customer service pre and post delivery.
At first, the rep working with me was Kristi. I received a quote for an enclosed transport, and that it would take about 2 weeks for pick up. Eventually, I was informed there were not any enclosed transports available for the route of my vehicle, and did i want to change to open. I thought it was odd the quotes for enclosed and open were not much different, and replied why did you give me a quote that was unreasonable for an enclosed transport? But fine, change to open.
I had to have the initative in the communications, otherwise days would pass with no updates. When i quiered about the status of my vehicle, i was informed there was a waiting list of 77 cars waiting , and so it would take a while. Again, i was disappointed and asked why didnt you give a quote that would put my vehicle at #1, not #78.
More time passed, and i stopped getting updates, even replies. To my surprise, the contact person at the Origin located contacted me to say "the transport/trucking company just called, they are coming tomorrow". Total surprise. I expected Red Carpet to advise me. At that moment i was confused, and called Red Carpet. After some phone transferring, I spoke with Cheryl, who advised she was now the rep, and the Kristi was no longer with the company. she confirmed the pick-up and apologized for not informing me.
Eventually, i started communicating with the transport/trucking company directly, and the transport went okay. I never heard from Red Carpet again, which is okay because they wont be hearing from me anymore either.
pd
