Company Response Review Report Review
Damaged Delivery

Monish Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/15/2011 1:20:00 AM
Here's my story so far.
I came across Red carpet thru this same site and contacted Jennifer. I must say she is very helpful and upfront.

I was given a span of 7 days for the pickup. However at the end of the 5th day, I started getting nervous on whether it would be picked and since I was leaving the state, I called Jennifer and explained my urgency. She was able to find me a carrier but at a higher price than what my initial quote is. No worries. Completely understand.

The car was eventually picked and delivered in 3 days. Absolutely stunning. I was very happy till I saw a couple of scratches on the car's front hood. However I didn't worry much as I was able to make a note of this in the bill of lading. I was told to contact my broker ( Red Carpet) and they would help me with the claim . Fair enough.

It has been almost 6 weeks now and this is NO where from getting settled. I have spoken to Jennifer and the the carrier company a few times, spoken to the carrier's Insurance company a number a times but leading no where. The carrier company says it used a different truck vendor who is a non member blah blah blah.... Oh well, that is not my problem. I got a damaged car and it is your responsibility to figure out and fix it.
The Insurance company is the worst I have ever come across. Very rude customer service and all they say is, " We'll get back to you" and hang up.
These days I am playing " Voicemail" and no one cares to return calls. Seems I am stuck now.

So my experience in one word.."Disappointing".
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Utah
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5088195
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/19/2011 11:59:00 AM
jennifer@redcarpetautotransport.com 623-398-6525...Dear Monish, I want to start by saying I am truely sorry for the damage that was caused by the carrier, and I am still working deligently on this matter to correct this problem and see you compensated. Unfortunatley when we are dealing with multiple people this can take some time. I have been in complete communication with you through this whole process, my dispatch has been working on this as well, and management are all trying to put this matter to rest. I understand your frustration I just ask that you please remain patient with us in dealing with this matter. I have been doing my job and some things are just not in my control and I have to resource out. I will continue to keep in contact with you until this is resolved just as I said.