Company Response Review Report Review
Bait and switch

EdFromOhio Submitted this review about Pride Car Shipping
Review made Live: 2/6/2024 3:14:00 PM
Quoted me $250 to move a car. When I called to do the move, it magically jumped to $425. "My name is Alice Terry with Pride Car Shipping and we can do it for the total of $250 on any convenient date with no upfront payments required." which then changed to: "no driver is willing to do it for the quoted amount of $250. I'm sorry." and "$250 is an estimate based on the previous lowest accepted rate." Apparently they have no idea what a "quote" means, and treat it more like a general estimate. If you do go with these guys, allocate double their "quote" in your budget.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15245703
Quote or Order Cost:
$375

Company Response
Maria Torres Rojas from Pride Car Shipping Submitted this response.
Response Date: 2/7/2024 3:26:00 PM
Good afternoon. We've got your review regarding your experience with our company and first of all, we would like to apologize for all the inconveniences caused by this situation. We would like to clarify that we are a broker company and prices depend on the drivers and the situation on the route. We always do our best to find you the best driver at the best price. There are things that do not depend on us, but we really want our customers to be satisfied and since we have already delivered the car to you, we can offer you a 10% discount on the next delivery. Thank you