Review Report Review
They go back on their written promises and increase charges by 20%

P V Submitted this review about Premier Auto Shippers
Review made Live: 6/28/2015 7:05:00 PM
They have an F rating at BBB and 53 unresolved complaints which vouch for their scrupulous nature with a pattern. Please check the page on premier auto shippers on SE Florida's BBB page.

Premier auto shippers gave me a quote for 659.99 to ship my car from California to Texas. On the day of the move, the driver called and said that I have to pay $100 extra (20% extra) for delivery. I talked with Ben Forrest about this breach of trust and Ben Forrest (the salesman) gave me a written note promising a $50 refund. After the transportation was done, Ben and Premier Auto Shippers began to ceremoniously ignore my phone calls and emails. On the rare occasion that someone picked up the phone, Ben would have always "just stepped out" or the Accounts department had "the day off". A total of 61 emails and 48 phone calls were made and subsequently ignored. 4-5 times the phone calls were answered rudely and dismissed without a proper reply. Only once was the email answered and the owner (Lee Paolino) said (and I quote): "Ben is a sales person and has no authorization to issue credit." He further said that they would not honor promises (even if written) made by their salesperson. I have screenshots of the emails and the written note from Ben which I can send to whomsoever might be interested and contacts me.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Forrest, Ben
Quote or Order Cost:
$659

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged