Company Response Review Report Review
Never shipped vehicle and falsified information

andy Submitted this review about Premier Auto Shippers
Review made Live: 1/19/2015 3:41:00 PM
I'm writing this review after I successfully recovered a $300 deposit with Premier Auto Shippers (PAS) through my credit card company due to PAS’ failure to perform as contracted and their flagrant attempts to fabricate records and falsify contacts. I have never dealt with a more dishonest and predatory shipping company, specifically Anthony and Lee, who proved they’ll go to any lengths to cover up unethical behavior (to include falsifying information). Like some other reviewers, I also had to threaten PAS with breach of contract in small claims court but ultimately I let the credit card company work on my behalf. The details of my specific dispute aren’t as important as is what worked for me in recovering money when PAS failed to provide any service and then submitted blatantly falsified information when responding to my credit card company’s dispute department. **WARNING: I would never recommend using Premier Auto Shippers under any circumstances for any purpose, regardless of what price they quote you! This predatory company deserves to go out of business…BUYER BEWARE!!!**
1. When PAS sends you a Docu-sign contract, read it carefully as PAS will attempt to beat you over the head with the terms and conditions in case of a dispute. Make sure they’ve actually written in the agreed upon special conditions, e.g. vehicle must be pick-up or dropped off within certain specific date windows, total price. NOTE: if you cancel with PAS prior to the pickup date the contract states you must do it in writing, regardless of what they tell you on the phone.
2. Make sure you document the content of every call or email with them. Only through meticulous documentation could I prove to the credit card company that what PAS claimed in their dispute rebuttal was blatantly untrue. PAS’ level of fabrication and mischaracterization in attempting to retain the deposit was astounding in scope and showed what is often legally referred to as “acting in bad faith”.
3. Let your credit card company’s dispute department work on your behalf, as it’s better than small claims court and credit cards can involuntarily withdraw the money from the merchant’s account (as they did in my case). This also puts time pressure on the merchant as they usually have to rebut within 30 days or lose the money.
4. Don’t give up trying to recover your money. In my case it went relatively quickly once the credit card company became involved after I’d done everything possible to work with PAS on a solution, not that they were responsive or professional in any sense…expect Lee to be confrontational and combative once you express your displeasure.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
None
Quote or Order Cost:
$850

Company Response
anthony from Premier Auto Shippers Submitted this response.
Response Date: 1/20/2015 7:49:00 AM
This is an unfair review,what Andy fails to mention is that we assigned a driver for him originally and his plans changed where it couldn't be shipped as originally planned.As a result,it had to be reassigned to another driver.As it turned out,his windows of opportunity for an enclosed transport was so unreasonably tight that we could not get a driver to match his specific availability. Since we had already assigned a driver 1 time,there was not provision for a refund.As it turned out,after we had won the original dispute,he chose to double dispute it.At that point,we chose not to continue with this course and allowed the refund to take place.We can't take responsibility for people who change their plans after the fact and then create unreasonable requests for rescheduling,insisting that the only way it can be picked up is if they are specifically there and do not work to help coordinate other options.