Company Response Review Report Review
Terrible Service

ronald colquitt Submitted this review about Pioneer Auto Express Corp.
Review made Live: 7/31/2009 2:42:00 PM
I had issues the day my vehcle was picked up. My daughter had the veicle in D.C for college. It had been transported back and forth several times. Unfortunately i lost the name and number of the company I used. I was refered to pioneer by Cosmos auto transport. The driver arrived and told my daughter she could not have personal items in the car. She had no where else to put them since she was leaving for the airport and was never told that prior. In the prior transports she has had her personal items in the car. I called and spoke to Jay who said the car woul dweight too much with the items. I then spoke to Kenny Lee who said he was the owner of the company. He told me it was illegal to tranport personal items in the car. I explained to him that being in law enforcement I had never heard of that. He then changed his story and said it would weigh the truck down too much. I explained to him that ther total weight was not over 200 pounds. He was very rude and said is it ok that we discard the items if the truck is over weight at a scale. This is a very unprofessional company. You would think that in today's economy companies would work hard to please the customers , so they would not get this type of review. My daughter was told she would face the possibility of losing some of her items if the truck weighted too much. I said that fine we will file suit of any item missing or destroyed.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0023796
Quote or Order Cost:
$690

Company Response
Kenny from Pioneer Auto Express Corp. Submitted this response.
Response Date: 8/12/2009 6:46:00 PM
Department of Transportation regulations state that car transporters are legally allowed to only transport cars. We are not allowed to transport any household goods. If we do, we are subject to their laws, and there is a very real possibility that those items may be confiscated by DOT officers. However, we sometimes try to accommodate our customers by allowing them to put certain things inside as long as the customers are aware that we are not responsible if they get lost, stolen, or confiscated. Even so, our drivers will face the risk of getting fined an undisclosed amount by DOT. Because of this risk factor, we ask our customers to pay extra for having stuff in the car. We apologize if this information was not communicated clearly to Mr. Colquitt, but we expect, as the transporter, for the broker to have already communicated this to their customers prior to booking any transportation loads.