Company Response Review Report Review
Didn't Deliver

Peter Submitted this review about Passport Transport
Review made Live: 10/18/2014 10:40:00 PM
I received a quote from them with an estimated pick up and delivery date. The pick up date passed, so I emailed them and they said they were working on it. The delivery date passed, and I called them and they said they were working on car shows but I was at the top of the list. They never contacted me when they knew that the dates they gave me were not going to work.
What was odd is that I didn't make these estimated dates. There was no hurry on my end. They gave me the dates so I planned around them.
I first placed the order on July 31st, and it is October 18th and still nothing. Not even a phone call or email saying that they weren't going to be able to do the job or make their targeted dates and needed to reschedule. If they couldn't do the job in a timely manner they should have just said so.
I used another company and it took them 7 days from the day I called to pick up the car and deliver it.
I definitely wouldn't trust them with any of my cars. If they have absolutely no respect for me, what kind of respect will they show my cars?
Shipment Details
Origin State:
Nebraska
Pickup:
Never
Destination State:
New Mexico
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46158
Quote or Order Cost:
$1425

Company Response
Neil from Passport Transport Submitted this response.
Response Date: 10/24/2014 3:38:00 PM
This is a difficult move and we did have issues with the timing of pick-up and delivery. Passport Transport did communicate with the customer by both EMail and telephone (we have the Emails to/from the customer). We regret that we weren't able to move this vehicle.