Company Response Review Report Review
DAMAGED VEHICLE

WALH Submitted this review about Passport Transport
Review made Live: 11/20/2012 7:43:00 PM
Passport Transport DAMAGED my car. Their rep advised I had to pay for the repairs (almost $300) and my reimbursement could take 2 weeks or more. Passport was by far the MOST EXPENSIVE quote I received. I thought the EXTRA COST would translate into better service - I was wrong. When I asked for a partial refund, 12 days after receiving my DAMAGED car, I was told it wasn't going to happen. They offered a discount on a future move - why would anybody use them again after such poor customer service? I certainly would NOT recommend them to anyone and would NEVER use them in the future. I'm left waiting to get my money back for DAMAGE caused by Passport. Buyer BEWARE...
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Idaho
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
33681
Quote or Order Cost:
$2688

Car Condition
  • Vehicle was damaged
Company Response
Neil from Passport Transport Submitted this response.
Response Date: 12/13/2012 5:13:00 PM
Intial information about the claim was miscommunicated. The claim has been paid as well as an adjustment to the transport price for the inconvenience experienced by the customer.