Company Response Review Report Review
Review Comments

Bill Submitted this review about Parker Auto Transport LLC
Review made Live: 7/15/2013 10:15:00 PM
Scheduling and actual transport went well. However, battery was stolen from vehicle during transport and carrier's position, as documented on their delivery form, is that if the driver was not directly responsible - as, for example, in damaging a vehicle during loading - then it's not their problem. That may be legally accurate, but it doesn't make for a very good customer experience when you're sitting in a parking lot with no way to start a vehicle that's just been dropped off. I thought the carrier was responsible for delivering the vehicle to the destination in the same condition it left the origin. Lesson learned.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Tennessee
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9804-LC
Quote or Order Cost:
$729

Car Condition
  • Items were stolen from the vehicle
Company Response
Joanne from Parker Auto Transport LLC Submitted this response.
Response Date: 7/16/2013 2:02:00 PM
Bill, I truly do apologize, this is the first I am hearing about this. I will be calling the company to get the details and will be in touch with you shortly. Best wishes ~Parker Family