There was some miscommunication with this customer. We informed her that the deposit of $125 was to be taken when the car was picked up and the balance of $330 was to be paid to the driver on delivery by cash or certified check. If the driver asked for cash when he was picking up the car that was wrong, however the customer did not inform of this when it was happening. Instead they gave the driver the deposit without contacting us. This happened because the customer's spouse was the one releasing the car which was not the arrangement. After the vehicle was picked up we called to collect the deposit and was told the deposit was given to the driver. That was not the agreement. Nevertheless, we came up with a solution with the customer and the carrier were the customer would pay the deposit via credit card and pay the driver the difference of $205 on delivery. On our contract all delivery and pickup dates are estimates because of possible delays that can occur. The carrier was a day late to deliver and on the delivery date they had a breakdown. This status was explained to the customer who was inpatient at the moment which is understandable. The driver explained that they would patch up the problem and still deliver the customer's car that day. Finally they met up with the driver after he patched up the problem and was on his way to they're place. The car was dirty and the rear license plate was missing. At truck stops a license plate tag can get stolen. Although this is very rear it does happen. Because this ONE customer's rear license plate got stole, does that make PA TRANPORT a car theft business??? We treated this customer with the utmost respect all the time even when she threatened to kill people and cause bodily harm because her car was a day late due to truck issues. When we place your order we always make it clear that the pickup and delivery dates are NOT guaranteed because trucks do breakdown and there could be other sources that can delay them. The car was picked up and delivered safely although a day late which we do apologize sincerely for.