We dispatched a driver for this customer in the morning and canceled the driver because the customer's pick up location (dealership) wouldn't release the vehicle. Customer called back later in the day complaining that we haven't moved his vehicle and had other brokers calling him and that his vehicle was ready. We then rescheduled the driver, only for the customer to call back and cancel the driver a 2nd time because the dealership wouldn't release the vehicle. At this point we had already taken a deposit from Bret and the driver said he was going to charge us for a dry run. We called Bret back to talk to him about the dry run fee and he tried to deny that he ever wanted us to dispatch a driver. We never charge a deposit until a driver was dispatched and he paid for that deposit from the link on his notice of dispatch. We told Bret that he was going to have to pay the dry run fee and he refused. At this point we told him that he could go elsewhere and that we'd refund him $47, which was his $97 deposit minus the $50 dry run. We did everything that we were asked, but dispatching a driver twice only to be canceled twice and then eat a $50 fee on top of it because we did what our customer asked us to do is not acceptable.