Company Response Review Report Review
Filthy company

Dr. Johnson Submitted this review about New Way Moving Services
Review made Live: 6/16/2009 12:24:00 PM
I agreed to pay 675.00 to move my car, in the end I paid 775.00(dirty business ethics). I paid 125.00 over 4 months in advance of the move date. I was never contacted by New Way until I called them before the move date. Every time I called I was told to expect a call from dispatch informing me of my car move time. I NEVER received a call from dispatch, even when the New Way operator told me to expect a call in 10 minutes. Finally 8 days after the scheduled move date I received a call from New Way telling me they would move my car for an extra 100.00 dollars or I could get a refund or go with another carrier. They said the moving company wanted 200.00 dollars more to move the car and they would pay 100.00 of it if I would pay the other 100.00 dollars. It turns out that New Way didn't pay anymore money to get my car moved. They lied! When I confronted the manager Rachel on the phone she was rude, couldn't focus on the subject and kept changing the topic. She barked at me telling me she had proof of a check for payment to the car mover. She then said "do you want to see it, to prove it?" I told her yes. She then began to stutter and told me the owner would call me. She then hung the phone up on me. This is a dirty, filthy company with no interest in keeping contract obligations. If they can't keep their policy of moving your car 2-4 days before or after the scheduled date they will hit you up for more money or let you go somewhere else. Best wishes.
Shipment Details
Origin State:
Utah
Pickup:
Late
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P433013
Quote or Order Cost:
$

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 6/17/2009 8:22:00 AM
Troy, we appologize for the inconvienience that occured, as we explained before the fuel prices changed in 5 months. We agreed we will mail you back a check for the $100. We are wishing you and your family all the best in your new place.